Política de envío

Shipping Policy

At NINELEVENART, each piece is carefully handcrafted and prepared with attention to detail to ensure it arrives in perfect condition.

1. Order Processing Time

All orders are processed within 3 to 5 business days.

As each piece is handmade, preparation times may vary slightly depending on demand. Orders are not shipped on weekends or holidays.

2. Shipping Time

Once your order has been shipped, delivery times will depend on your location and the selected shipping carrier.

Estimated delivery times:

Spain: 2–5 business days
Europe: 3–7 business days
International: 5–10 business days

Please note that these are estimated timeframes and may vary.

3. Shipping Costs

We offer free shipping on all orders.

4. Shipping Providers

We work with trusted shipping carriers to ensure safe and reliable delivery. The specific carrier may vary depending on the destination.

5. Fragile Items

Our products are made from delicate materials and are carefully packaged to minimize the risk of damage during transit.

We strongly recommend handling the package with care upon delivery.

6. Delays

NINELEVENART is not responsible for shipping delays caused by carriers, customs processes, or unforeseen circumstances once the order has been dispatched.

7. Customs, Duties and Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

8. Incorrect Shipping Information

Please ensure that all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.